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Privacy Policy

Last Updated: 18th August 2025

 

Overview

At Laura Starky Ltd, trading as The Somatic Wellness Hub, we are committed to protecting your privacy and ensuring your personal data is handled with care and responsibility. This policy explains how we collect, use and safeguard your information, in line with the UK GDPR and the Data Protection Act 2018.

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Data Controller:

Laura Starky Ltd (trading as The Somatic Wellness Hub)
Registered in England & Wales, Company Number 15313476
ICO Registration Reference: ZB757756

 

What Information We Collect

We collect personal information when you book sessions, join the membership, make a purchase, or interact with our services. This may include:

  • Name, email address, phone number, and postal address

  • Payment details (processed securely via third-party providers)

  • Information you provide during consultations or therapy sessions

  • Technical and usage data collected via cookies (see below)

 

 

Legal Basis for Processing

We process your data on the following grounds:

  • Contract – to deliver the services you book or purchase

  • Consent – where you opt in to newsletters, resources, or non-essential cookies

  • Legitimate interests – to improve services, ensure site security, and support client relationships

  • Legal obligation – to maintain tax, accounting, and compliance records

 

Cookies and Tracking

We use cookies and similar technologies to improve your experience.

  • Essential cookies – required for secure site functionality

  • Performance cookies – help us understand how the site is used

  • Functionality cookies – remember your preferences

You can manage cookies in your browser settings. Essential cookies are always active; non-essential cookies require your consent.

 

How We Use Your Information

Your data may be used to:

  • Provide and personalise services

  • Process payments and bookings

  • Respond to enquiries

  • Send resources, updates, or promotional emails (only if you have opted in)

  • Improve our website and offerings

Sharing of Information

We never sell or trade your personal data. Limited information may be shared with trusted providers who help us deliver services:

  • Stripe – secure payment processing

  • MailChimp – newsletters and communications

  • Hey Marvelous – bookings, memberships, and course delivery

  • Wix – website hosting

Some of these providers process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions.

We may also share information where required by law, or to protect the rights and safety of our business and clients.

 

Data Retention

  • Client records (therapy notes): retained for a minimum of six years after the end of our work together, in line with legal and professional best practice. After this period, records are securely destroyed.

  • Transaction records: retained for six years to meet tax and accounting obligations.

  • Mailing list data: kept until you unsubscribe.

 

Your Rights Under the UK GDPR

You have the right to:

  • Access – request a copy of your data

  • Rectification – correct inaccurate or incomplete data

  • Erasure – request deletion of your data

  • Restriction – limit how your data is used

  • Portability – request transfer of your data to another provider

  • Objection – object to certain uses of your data

To exercise these rights, contact: laura@laurastarky.co.uk

If you are dissatisfied, you may also complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

 

Data Security

We use physical, technical, and administrative measures to protect your data from loss, misuse, or unauthorised access. Only authorised personnel can access sensitive data, and they are bound by confidentiality.

 

Data Breach Notification

If a breach occurs that affects your personal data, we will notify you and the ICO promptly, in line with legal requirements.

 

Third-Party Links

Our website may contain links to external sites. These sites have their own privacy policies, and we cannot be responsible for their practices.

 

 

Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email. Continued use of our services after updates indicates your acceptance of the revised policy.

 

Contact Us

If you have questions, concerns, or requests about this policy, please contact:

Email: laura@laurastarky.co.uk
Mailing Address: Oakleigh, Cottingham, East Yorkshire, HU16 4HB, UK

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